We only deliver to one place –bona fide Gibraltar addresses. We’ve only got one delivery service- within 24 hours of purchase and We’ve only got one delivery charge- FREE! Before you complete your order, we strongly suggest you make sure that the shipping address that you provide - for security purposes we do not amend addresses once we have processed your order as your order and it has been confirmed. We all know that there are scammers about, so, on delivery, we may ask you for some identification, especially if the item purchased is a gift, or if the delivery address is not your home address- no offence meant, we just want to make sure that your lovely purchase gets to its intended recipient! If you’ve got no local address, but come to Gibraltar regularly, we also offer an click and collect service at our shop premises- we’re conveniently situated at the beginning of Main Street, so popping in shouldn’t be too much of a chore.
Option 1 - Via Delivery (Parcel Post) 1. If you wish to return an item via parcel post (own cost), then you can email us to firstname.lastname@example.org to let us know the products are coming back to us
2. In the email, please state the products you wish to return
3. State your name and Order ID number on the email
4. A return email will be sent to you to confirm arrangement and organise a final cancellation date.
Option 2 - Coming in store
1. Alternatively, you can come into our shop located at 10 Main Street with the goods
2. Please bring your Order ID number with you Please see full Terms & Conditions for returning goods under the 'RETURNS' tab in the Footer.
At the Checkout Page click the “Apartamelo” button and follow the instructions on screen. You will be asked for your credit card details to reserve the item, but NO payment will be taken. The item will be held at the front counter for 72 hours for you to try on in store before you come make a decision on whether to purchase it. If, for whatever reason, you have not been able to make it to the store, the goods will be put back into our stock.